Cancellations made more than 48 hours before departure will receive a full refund with no penalty.

Cancellations made within 48 hours of departure will not be refunded, but we are small flexible company and will endeavor to work with you to reschedule your tour.

These tours often require us to deposit money with third parties such as hotels or rental companies which have their own cancellation policies up to 30 days. To ensure we can recover those costs

Cancellations made more than 35 days before departure will receive a refund less a 5% fee.

Cancellations made between 35 days and 48 hours before the tour departure will be refunded after subtracting a 10% fee plus any costs we cannot recover from third parties. We will work with our providers to get most of your money back.

Cancellations made within 48 hours of departure will not be refunded, but we are small flexible company and will endeavor to work with you to reschedule your tour.
 

Our tours go out rain or shine! If it is raining or snowing, we will not cancel the tour as the animals are still active and the thermal features visible. That said, we want you to have a good time so we will try and work around the weather.

If the National Park Service or Wyoming, Idaho or Montana Departments of Transportation close the roads due to hazardous conditions, we will attempt to reschedule your trip. If that is not possible, we will refund you less the costs we cannot recover or offer a credit for a tour in the future.
 

If you book through an Agency or Third-Party Booking Site, you and Guides of Jackson Hole might be subject to their cancellation policies.

 

Effective: May 8, 2025